Terms & Conditions

Immense Tile + Stone operates on strictly COD terms, all invoices must be settled prior to release of material

prices are valid at the time of quotation only and may be subject to change without notice, due to fluctuations in the exchange rate and other influencing factors

for stocked items, 50% deposit is required to initiate order and reserve material, balance of invoice must be settled in full before order is packed

for non-stock or special order items, 50% deposit is required to initiate order, balance of invoice due upon arrival of material into Immense Tile + Stone warehouse

50% deposit is non-refundable after 48 hour cooling off period has expired, during the 48 hour cooling off period client may cancel or amend the order

delivery to site not included, unless otherwise stated on quotation

client and/or builder to supply final quantities prior to ordering of material

quantities listed by Immense Tile + Stone are an indicative estimation for quoting purposes, no responsibility will be taken for variance in estimated quantities listed

no guarantee is given that additional material will be available if under-ordered

cutting, bullnosing and/or fabrication of material not included, unless otherwise stated on quotation

client and/or builder to supply/confirm all specifications for cutting, bullnosing and/or fabrication prior to material being sent to a fabricator

full payment must be made for all material and fabrication costs prior to any material being dispatched for fabrication

material must be collected from Immense Tile + Stone within 14 days of written notice, else storage charges may be applicable

storage charges will accrue at $4.00 + gst per pallet per week

no refunds or returns will be accepted for any non-stock or special order material

refunds or returns for stocked items are at the discretion of Immense Tile + Stone and will only be accepted if Immense Tile + Stone has additional stock of same tile including: size, colour, finish and shade

refund or return material must be in resalable condition, any costs associated with the on-site packaging and/or transportation of the material are the responsibility of the client

all accepted refunds and returns will incur a 30% restocking fee, and client must take responsibility for retuning the goods to Immense Tile + Stone in a resalable condition.

Cost of samples is not refundable.